Refund and Returns Policy

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Defective, broken, and incorrectly shipped accompaniment tracks may be returned within 30 days of the original invoice date for a refund or exchange. However, we will not honor exchanges or refunds due to customer preference (i.e. wrong key or performer). It is the customer’s responsibility to ensure that the product that they order is what he/she intends to order. MP3 Downloads are non-refundable. If you experience difficulties with your download you will need to contact Daywind Customer Service at 1.800.635.9581 to resolve the problem.

For all other product, please contact customer service to determine if it can be returned for not meeting your expectations, if it has a manufacturing defect, was damaged during shipping, or was incorrectly sent to you. Any returned product must be in saleable condition. New and unopened products may be returned within 30 days of receipt for an exchange or refund of the merchandise cost only (we are unable to reimburse shipping costs). Items must be returned without defect.

All returns are subject to a restocking fee, at our discretion. In general, restocking fees start at 20% but may be significantly higher depending on the condition of the return.

A CD, DVD, or kit/pack with a CD or DVD may not be returned if the media has been opened.

Sales of electronic downloadable files are final and are not refundable.

If we make a mistake in filling your order, we will gladly refund the shipping charges.

When returning an item please include a note with your name and billing information listing the items being returned and the reason for the return. Pack your items securely and choose a return shipping method that allows for package tracking, such as UPS or insured Parcel Post.

Please send your return to:

Daywind
Attn: Returns (Daywind)
126 Shivel Drive
Hendersonville, TN 37075

What should I do if an item is missing from my order?

Please contact our Customer Service Department at 1-800-635-9581.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at help@daywind.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at help@daywind.com and send your item to: (When exchanging an item please include a note with your name and billing information listing the items being returned and the reason for the exchange. Pack your items securely and choose a return shipping method that allows for package tracking, such as UPS or insured Parcel Post.)

Daywind
Attn: Returns (Daywind)
126 Shivel Drive
Hendersonville, TN 37075

Shipping returns

To return your product, you should mail your product to: (When returning an item please include a note with your name and billing information listing the items being returned and the reason for the return. Pack your items securely and choose a return shipping method that allows for package tracking, such as UPS or insured Parcel Post.)

Daywind
Attn: Returns (Daywind)
126 Shivel Drive
Hendersonville, TN 37075

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at help@daywind.com for questions related to refunds and returns.