With & Without Background Vocals

The only time we do not add Background Vocals to our tracks is if it is an Original Artist Track from Daywind Records, or if the original song we re-record does not have Background Vocals. Each song will be marked accordingly, as to whether is does or does not include background vocals.

Create a New Account

Creating a New Account is quick and simple: it’s the easy way to add a number of benefits to your shopping experience.

Account holders have the option to:

  • View order history
  • Track orders
  • Express checkout
    • Billing address is saved
    • Shipping address is saved

To create a new account, click here and select to Create an account now.

Update My Account / Password

Updating your account is simple:

  • Go to My Account
  • Click Edit Profile
  • Make changes to your profile
  • Click Continue to save changes

Reset My Password

Click here to reset your password.


Shipping Services

Domestic Services

USPS ——————————————————————————————–

USPS Media Mail ® more info

USPS Standard Post ® more info

USPS First-Class Mail ® more info

USPS Priority Mail ™ more info

USPS Priority Mail Express ™ more info

NOTE: UPS or USPS Priority Mail Orders placed Monday – Friday before 3PM (CST) will be shipped the same day the order is placed; orders placed after 3PM will be shipped out the following business day. Orders placed on Friday after 3PM will not ship until the following Monday. Orders will not be processed, shipped and/or delivered on Saturday or Sunday. USPS First Class and USPS Media Mail orders may take up to 9 business days to arrive. If your delivery address is a P.O. Box, you must select a USPS delivery service as your shipping option. For Holiday shipping policies, please refer to the holiday shipping schedule. If you have any questions, please call 1.800.635.9581.

Expedited Shipping

UPS 2 Day
No P.O. Boxes or U.S. Territories
Physical address required
Alaska and Hawaii add one (1) day for delivery

UPS Overnight
No P.O. Boxes or U.S. Territories
Physical address required
Alaska and Hawaii add one (1) day for delivery

P.O. Boxes, APO/FPO Addresses, AK, HI, PR, and U.S. Territories

Only United States Postal Services (USPS) delivery is available. U.S. territories include: American Samoa, Guam, Puerto Rico, and the U.S. Virgin Islands.

 

International Shipping

Delivery Times

Please allow 2-3 weeks for your pacakge to arrive.

Customs, Tariffs & Duties

The customer is responsible for all extra delivery charges, Duties, Taxes, Customs Fees and any other fees that may be required when importing products into their country. Daywind order totals do not include Duties, Taxes, Fees or VAT, etc. associated with international orders. Contact your local customs office for more information.

Shipping Offers and Exclusions

Daywind occasionally offers free shipping through special offers. Unfortunately, these free shipping deals cannot be applied to international orders.

Track Your Order

Track your order by following these instructions:

If you need more assistance:

  • Email help@daywind.com
  • Call customer service at 1-800-635-9581 (Monday – Friday | 8:30am – 5:00pm | CST)


Cancel Your Order

Contact customer service immediately after placing the order. Orders that have been processed for shipping can not be cancelled. To check the status of your order, you will need to sign in to your daywind.com account and navigate to My Account. Under Past Orders, the Status is displayed for your past orders. If the status is Processing, the order is no longer able to be cancelled. All cancelled orders are subject to a 20% cancellation fee.

  • Email customer service at help@daywind.com
  • Call customer service at 1-800-635-9581 (Monday – Friday | 8:30am – 5:00pm | CST)


Return Policy

Defective, broken, and incorrectly shipped accompaniment tracks may be returned within 30 days of the original invoice date for a refund or exchange. However, we will not honor exchanges or refunds due to customer preference (i.e. wrong key or performer). It is the customer’s responsibility to ensure that the product that they order is what he/she intends to order. MP3 Downloads are non-refundable. If you experience difficulties with your download you will need to contact Daywind Customer Service at 1.800.635.9581 to resolve the problem.

For all other product, please contact customer service to determine if it can be returned for not meeting your expectations, if it has a manufacturing defect, was damaged during shipping, or was incorrectly sent to you. Any returned product must be in saleable condition. New and unopened products may be returned within 30 days of receipt for an exchange or refund of the merchandise cost only (we are unable to reimburse shipping costs). Items must be returned without defect.

All returns are subject to a restocking fee, at our discretion. In general, restocking fees start at 20% but may be significantly higher depending on the condition of the return.

A CD, DVD, or kit/pack with a CD or DVD may not be returned if the media has been opened.

Sales of electronic downloadable files are final and are not refundable.

If we make a mistake in filling your order, we will gladly refund the shipping charges.

When returning an item please include a note with your name and billing information listing the items being returned and the reason for the return. Pack your items securely and choose a return shipping method that allows for package tracking, such as UPS or insured Parcel Post.

Please send your return to:

Daywind
Attn: Returns (Daywind)
126 Shivel Drive
Hendersonville, TN 37075

What should I do if an item is missing from my order?

Please contact our Customer Service Department at 1-800-635-9581.


Payment Methods

Credit Card

  • VISA
  • MasterCard
  • American Express
  • Discover

PayPal

Prefer PayPal? Simply select the PayPal payment option at checkout for quick and easy payment.

Personal Check

You can not place an order on Daywind and pay by check or money order. However, if you would like to place an order using one of these methods, you can write out the order and mail in the check or money order to:

Daywind.com
126 Shivel Drive
Hendersonville, TN 37075

Please contact 1.800.635.9581 to verify the check amount.

 

Sales Tax

Daywind.com charges the appropriate state and/or local sales tax for any order shipping to Tennessee. Tennessee residents are charged according to their state and/or local tax rate. Please note that the sales tax for Tennessee orders is calculated based upon the total price of the order, including shipping and handling. The tax imposed by Tennessee on shipping and handling is part of the TN state sales tax, not a separate tax.

 

Security

Security is a top priority at Daywind. When you submit sensitive information via the website, your information is protected both online and offline.

When our registration/order form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected with the best encryption software currently available in the industry – SSL.

All Daywind servers, including web servers and database servers, are housed and maintained in secure locations. Access to the database is strictly monitored and protected from outside access. Internet access is restricted and protected by multiple Checkpoint and firewalls and password protection. The servers on which we store personally identifiable information are kept in a secured environment, inside a secured and locked room. All backups are stored and locked in a high-level security room. Only personnel with proper security clearance have access to these restricted areas.

Pre-Orders

Pre-order items on daywind.com will be shipped out no later than the release date listed on the product page. If you pre-order an item, your credit card will be charged at the time the order is placed. Release dates are supplied by the manufacturer or distributor of the product and are subject to change without notice. Once we learn about any changes to the release date, we will update the information accordingly on our site.

If you do not wish to wait for a delay, you may request a cancellation for your order, provided that the item has not entered the shipping process in our warehouse. If we do not hear from you before we ship the item, we will assume you have agreed to the shipment delay.

MP3 Downloads

How do I download a song to my iPhone or iPad?

Unfortunately, Apple doesn’t allow you to download an MP3 file directly to the device outside of the iTunes store. To get the files saved to the device, you will need to connect the device to a computer and sync the device using the iTunes software.

Where are my downloads stored?

The location of your music depends on the applications you use and your operating system. Files are typically saved to your computer using your web browser’s default (downloads folder) save location. Search for “.mp3” and “.zip” files on your computer or check your Web browser settings to determine the default location for saving downloaded files.


What does DRM-free mean?

Digital Rights Management or “DRM” commonly refers to software that is designed to control or limit how a file can be played, copied, downloaded, shared, or accessed. DRM-free means that the MP3 files you purchase from Daywind do not contain any software that will restrict your use of the file.


What are the technical specifications of MP3 Music Download files?

Here’s more information about music files from Daywind.com:
Bit Rate: Our content is encoded using a constant bit rate of 192 kbps. This bit rate provides an excellent audio quality with a smaller file size.

File Size: A typical 5-minute song takes up approximately 5MB of storage space.

Download Times: A single MP3 file 5MB in size will download in less than one minute on a typical broad-band Internet connection. A similar download on a 56k dial-up connection can take up to 30 minutes.


Which computer operating systems are compatible with Daywind.com?

You can buy songs from any computer with a Web browser capable of downloading files from the Internet. The MP3 files you purchase will download directly to your computer and are compatible with any system that can read the MP3 music format.


What if I have trouble downloading my MP3 purchase?

In certain cases, settings on your browser may be preventing your files from being downloaded to your computer.
Enable Cookies: Daywind uses cookies to confirm your purchases and manage your MP3 file downloads. You will need to enable your browser to accept cookies from Daywind to successfully download files.

Enable Downloads from Daywind.com: You may need to add Daywind to your list of trusted sites or allow downloads from Daywind if your browser displays a security warning.

Enable Download Notifications: In certain cases, your browser’s security settings may be preventing file downloads without notifying you that a download is being attempted, particularly if you use Internet Explorer. Check your browser’s security settings to enable automatic prompting for file downloads so you know if your browser is blocking downloads.


What do I do if I don’t have an MP3 player?

You will need a media player installed on your computer (like iTunes or Windows Media Player) or a hand-held MP3 device to enjoy your Daywind downloads.


Are there any restrictions on how I use the music I purchase?

When you make a purchase from the Daywind.com, you are also accepting and bound by the Daywind MP3 Downloads Terms of Use. The albums and songs you purchase from Daywind are free of Digital Rights Management software so that you have the flexibility to play them on any of your media players, PCs, phones, or tablets; you also have the option to burn them to a CD.


Can I burn my MP3 files on a CD and listen to it on my CD player?

Yes. MP3 files downloaded from Daywind should be compatible with most CD burning software or CD and DVD players capable of reading MP3 audio files.


Can I download another copy of my MP3 files after the initial purchase?

Daywind.com MP3 purchases can only be downloaded once. After you have successfully downloaded the file to your computer at the time of purchase, we recommend that you create a backup copy.

We are currently unable to replace any purchased files that you delete or lose due to a system or disk error. If you encounter a problem with an MP3 file immediately after purchase, please contact Daywind Customer Service at 1.800.635.9581 so we can determine how to help you.


Can I return a Daywind MP3 Download after I buy it?

Music downloads are not returnable once they have been purchased. If you need assistance with a purchase or download, please contact Daywind Customer Service at 1.800.635.9581.


How do I download a song to my iPhone or iPad?

Unfortunately, Apple doesn’t allow you to download an MP3 file directly to the device outside of the iTunes store. To get the files saved to the device, you will need to connect the device to a computer and sync the device using the iTunes software.