Shipping Information: Daywind offices and our shipping facilities will be closed on 11/27 & 11/28 for Thanksgiving. Have a Happy Thanksgiving!

faqs

 


 

Create a New Account


Creating a New Account is quick and simple: it's the easy way to add a number of benefits to your shopping experience.

Account holders have the option to:

  • View order history
  • Track orders
  • Express checkout
    • Billing address is saved
    • Shipping address is saved

To create a new account, click here and select to Create an account now.

Update My Account / Password

Updating your account is simple:

  • Go to My Account
  • Click Edit Profile
  • Make changes to your profile
  • Click Continue to save changes
Reset My Password

Click here to reset your password.


Shipping Services


Domestic Services

USPS --------------------------------------------------------------------------------------------

USPS Media Mail ® more info

USPS Standard Post ® more info

USPS First-Class Mail ® more info

USPS Priority Mail ™ more info

USPS Priority Mail Express ™ more info

FedEx --------------------------------------------------------------------------------------------

FedEx Ground Home ® more info
Economical ground delivery to residences

FedEx Express Saver ® more info
3 business days

FedEx 2 Day ® more info
2 business days

FedEx 2 Day AM ® more info
2 business days in the morning

FedEx Standard Overnight ® more info
Next-business-day afternoon

FedEx Priority Overnight ® more info
Next-business-day morning

FedEx First Overnight ® more info
First thing the next-business-day morning


NOTE: FeEx or USPS Priority Mail Orders placed Monday - Friday before 3PM (CST) will be shipped the same day the order is placed; orders placed after 3PM will be shipped out the following business day. Orders placed on Friday after 3PM will not ship until the following Monday. Orders will not be processed, shipped and/or delivered on Saturday or Sunday. USPS First Class and USPS Media Mail orders may take up to 9 business days to arrive. If your delivery address is a P.O. Box, you must select a USPS delivery service as your shipping option. For Holiday shipping policies, please refer to the holiday shipping schedule. If you have any questions, please call 1.800.635.9581.

Expedited Shipping

FedEx 2 Day
No P.O. Boxes or U.S. Territories
Physical address required
Alaska and Hawaii add one (1) day for delivery

FedEx Overnight
No P.O. Boxes or U.S. Territories
Physical address required
Alaska and Hawaii add one (1) day for delivery

P.O. Boxes, APO/FPO Addresses, AK, HI, PR, and U.S. Territories

Only United States Postal Services (USPS) delivery is available. U.S. territories include: American Samoa, Guam, Puerto Rico, and the U.S. Virgin Islands.

 

International Shipping


Delivery Times

Please allow 2-3 weeks for your pacakge to arrive.

Customs, Tariffs & Duties

The customer is responsible for all extra delivery charges, Duties, Taxes, Customs Fees and any other fees that may be required when importing products into their country. Daywind order totals do not include Duties, Taxes, Fees or VAT, etc. associated with international orders. Contact your local customs office for more information.

Shipping Offers and Exclusions

Daywind occasionally offers free shipping through special offers. Unfortunately, these free shipping deals cannot be applied to international orders.

 

Track Your Order


Track your order by following these instructions:

If you need more assistance:

  • Email help@daywind.com
  • Call customer service at 1-800-635-9581 (Monday - Friday | 8:30am - 5:15pm | CST)


Return Policy


Defective and incorrectly shipped merchandise may be returned within 30 days of the original invoice date for a refund. However, we will not honor exchanges or refunds due to customer preference (i.e. wrong key or performer). It is the customer’s responsibility to ensure that the product that they order is what he/she intends to order. MP3 Downloads are non-refundable. If you experience difficulities with your download you will need to contact Daywind Customer Service at 1.800.635.9581 to resolve the problem.

• Products returned within thirty (30) days of the order date will be refunded or exchanged

• MP3 Downloads are non-refundable

• If we make a mistake in filling your order, we will gladly refund the shipping charges

Please send your return to:

Daywind
Attn: Returns (Daywind)
126 Shivel Drive
Hendersonville, TN 37075

What should I do if an item is missing from my order?

Please contact our Customer Service Department at 1-800-635-9581.


Payment Methods


Credit Card
  • VISA
  • MasterCard
  • American Express
  • Discover
PayPal

Prefer PayPal? Simply select the PayPal payment option at checkout for quick and easy payment.

Personal Check

You can not place an order on Daywind and pay by check or money order. However, if you would like to place an order using one of these methods, you can write out the order and mail in the check or money order to: 

Daywind.com
126 Shivel Drive
Hendersonville, TN 37075 

Please contact 1.800.635.9581 to verify the check amount.

 

Sales Tax


Daywind.com charges the appropriate state and/or local sales tax for any order shipping to Tennessee. Tennessee residents are charged according to their state and/or local tax rate. Please note that the sales tax for Tennessee orders is calculated based upon the total price of the order, including shipping and handling. The tax imposed by Tennessee on shipping and handling is part of the TN state sales tax, not a separate tax.

 

Security


Security is a top priority at Daywind. When you submit sensitive information via the website, your information is protected both online and offline. 

When our registration/order form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected with the best encryption software currently available in the industry - SSL.

All Daywind servers, including web servers and database servers, are housed and maintained in secure locations. Access to the database is strictly monitored and protected from outside access. Internet access is restricted and protected by multiple Checkpoint and firewalls and password protection. The servers on which we store personally identifiable information are kept in a secured environment, inside a secured and locked room. All backups are stored and locked in a high-level security room. Only personnel with proper security clearance have access to these restricted areas.

 

MP3 Downloads


Where are my downloads stored?

The location of your music depends on the applications you use and your operating system. Files are typically saved to your computer using your web browser's default (downloads folder) save location. Search for ".mp3" and ".zip" files on your computer or check your Web browser settings to determine the default location for saving downloaded files.


What does DRM-free mean?

Digital Rights Management or "DRM" commonly refers to software that is designed to control or limit how a file can be played, copied, downloaded, shared, or accessed. DRM-free means that the MP3 files you purchase from Daywind do not contain any software that will restrict your use of the file.


What are the technical specifications of MP3 Music Download files?

Here's more information about music files from Daywind.com:
Bit Rate: Our content is encoded using a constant bit rate of 192 kbps. This bit rate provides an excellent audio quality with a smaller file size.

File Size: A typical 5-minute song takes up approximately 5MB of storage space.

Download Times: A single MP3 file 5MB in size will download in less than one minute on a typical broad-band Internet connection. A similar download on a 56k dial-up connection can take up to 30 minutes.


Which computer operating systems are compatible with Daywind.com?

You can buy songs from any computer with a Web browser capable of downloading files from the Internet. The MP3 files you purchase will download directly to your computer and are compatible with any system that can read the MP3 music format.


What if I have trouble downloading my MP3 purchase?

In certain cases, settings on your browser may be preventing your files from being downloaded to your computer.
Enable Cookies: Daywind uses cookies to confirm your purchases and manage your MP3 file downloads. You will need to enable your browser to accept cookies from Daywind to successfully download files.

Enable Downloads from Daywind.com: You may need to add Daywind to your list of trusted sites or allow downloads from Daywind if your browser displays a security warning.

Enable Download Notifications: In certain cases, your browser's security settings may be preventing file downloads without notifying you that a download is being attempted, particularly if you use Internet Explorer. Check your browser's security settings to enable automatic prompting for file downloads so you know if your browser is blocking downloads.


What do I do if I don't have an MP3 player?

You will need a media player installed on your computer (like iTunes or Windows Media Player) or a hand-held MP3 device to enjoy your Daywind downloads.


Are there any restrictions on how I use the music I purchase?

When you make a purchase from the Daywind.com, you are also accepting and bound by the Daywind MP3 Downloads Terms of Use. The albums and songs you purchase from Daywind are free of Digital Rights Management software so that you have the flexibility to play them on any of your media players, PCs, phones, or tablets; you also have the option to burn them to a CD.


Can I burn my MP3 files on a CD and listen to it on my CD player?

Yes. MP3 files downloaded from Daywind should be compatible with most CD burning software or CD and DVD players capable of reading MP3 audio files.


Can I download another copy of my MP3 files after the initial purchase?

Daywind.com MP3 purchases can only be downloaded once. After you have successfully downloaded the file to your computer at the time of purchase, we recommend that you create a backup copy.

We are currently unable to replace any purchased files that you delete or lose due to a system or disk error. If you encounter a problem with an MP3 file immediately after purchase, please contact Daywind Customer Service at 1.800.635.9581 so we can determine how to help you.


Can I return a Daywind MP3 Download after I buy it?

Music downloads are not returnable once they have been purchased. If you need assistance with a purchase or download, please contact Daywind Customer Service at 1.800.635.9581.

 

Values, tips & more!


Facebook  Twitter  Instagram